CLEVERSOFT privacy statement
Last updated: October 1, 2018
The protection of your personal data is very important to us. This privacy statement explains the processes we use to process personal data, the ways we process such data, and the purposes for which we use it. CLEVERSOFT provides software products and services in the field of quality and process improvement for our customers (MES, KONIS, DMS, LTM, PRODIS, LOGIS, Reporting and their modules). Details of individual products can be found on our website or on-demand. This statement applies to CLEVERSOFT's communication with you and our products.
What personal information we collect
CLEVERSOFT collects data from you through our interactions with you and through our products. You provide some of this information directly, and we obtain some of it by collecting data about your interactions, your use of our products, and your experience with them. The information we collect depends on the context of your interaction with our company, the choices you make, including your privacy settings, and the products and features you use. We also collect information about you from third parties.
If you represent an organization that uses our products, the following provisions apply:
If you, as a customer, try or purchase our products or services, we collect the data necessary to provide products and services.
- When you contact a CLEVERSOFT sales representative, we collect information about the customer's name and contact information, as well as information about his organization, in order to support the business process.
- When you contact CLEVERSOFT Support, we will collect device and usage data or error reports to help us diagnose and resolve issues.
- When you pay for products and services, we collect contact and payment information so that we can process the payment.
- When we send you a communication, we will use the data to personalize the content of such communication.
- If you are interested in CLEVERSOFT's products and services, we collect the name and contact information of a customer-designated contact point and use the information provided by the customer to deliver the products and provide the services you request.
- Our products or services are governed by our privacy statements and policies.
You always have a choice about the technologies you use and the data you share. If we ask you to provide personal information, you may decline. Many of our products require the certain personal information to provide relevant services. If you choose not to provide the information necessary to provide a product or feature, you will not be able to use that product or feature. Similarly, in cases where we are required by law to collect personal data or when we enter into or perform with you a contract that we have entered into with you and you do not provide the data in question, we will not be able to enter into a contract, resp. if this is an existing product that you are using, we may need to suspend or cancel it. In this case, we will inform you of such a fact. If the provision of information is optional and you choose not to share personal information, you will not be able to use features that use such information because it will not work.
We generally collect the following data:
- Name and surname
- Company (employer)
- City and Country
- E-mail address
- Telephone number
- Information about your activities on our website (downloaded documents, registration for events, etc.)
- Used products and services
How we use personal information
CLEVERSOFT uses the data it collects to provide its services, products and features. We use the data mainly for:
- Providing our products, which includes updating them and maintaining their security, troubleshooting and providing support. It also includes sharing data when you need to provide the service or perform the transactions you request.
- Improving and developing our products.
- Customizing our products and providing recommendations.
- Promoting our products and familiarizing you with offers, which includes sending promotional materials, targeting ads, and presenting relevant offers.
We also use this data to run our business.
In pursuing these purposes, we combine data that we collect from different contexts (such as your use of our products) or that we obtain from third parties to provide you with better capabilities and features that allow you to make informed business decisions, while also combining this data on other legitimate purposes.
Reasons why we share personal information
We share personal information with your permission or to complete transactions or provide products that you have requested or approved. At the same time, we share data with partners cooperating with CLEVERSOFT, with whom we have contracted the handling of sensitive data, with vendors working on our behalf, if required by law or as a result of legal proceedings; to protect customers, to protect life, to maintain the safety of our products, and to protect the rights and property of CLEVERSOFT and its customers.
How to access and manage personal information
You may decide to collect and use your personal information by CLEVERSOFT. You can control the personal information that CLEVERSOFT has obtained and you can exercise your privacy rights by contacting CLEVERSOFT or using the various tools we provide.
In some cases, your ability to access or control your personal information will be limited as required or permitted by applicable law. The way you access and manage your personal information also depends on the services you use. You can choose whether you want to receive email messages and communication from CLEVERSOFT, and you have the opportunity to express your disagreement by clicking on the link directly in the email.
In the event that certain personal information processed by CLEVERSOFT cannot be accessed or controlled through the above tools, you may access or control it by contacting CLEVERSOFT at sales@cleversoft.org and requesting it.
Cookies
Cookies are small text files placed on your device to store data that may be triggered by a web server in the domain that placed the cookie on your device. We use cookies to maintain and comply with your preferences and settings, to allow you to log in, to provide interest-based advertising, to combat fraud, to analyze the performance of our products, and for other legitimate purposes.
We also use web beacons to help you use cookies and to collect usage and performance data. Our websites may also contain web beacons, cookies or similar technologies from external service providers.
You have various tools at your disposal to manage the data collected through cookies, web beacons, and similar technologies. For example, you can use controls in your internet browser to limit the way websites you visit are able to use cookies and revoke your consent by deleting or blocking cookies.